Refunds: Items that are unopened and sealed in their original packaging are eligible for a refund if a return form is submitted within 30 days of delivery.
Store Credit: Items that are opened or unsealed are eligible for store credit if a return form is submitted within 30 days of delivery.
Damage Claims: For items that arrive damaged, you can fill out a return form and provide photos of which items are in damaged condition.*Damage claims must be submitted within 2 days of delivery.*
Unsolicited Returns: Packages sent without our return form or return label will not be accepted.
Timely Return: Returns must be shipped to us within 1 week of receiving our return label.
Restocking Fee:
For returns under 50 USD
15% will be deducted from the amount you receive in a refund. If you opt to get store credit, there will be no deduction from the amount you receive in store credit. Standard shipping and insurance fees are non-refundable.
For returns of 50 USD or more
A flat rate of 8.95 USD will be deducted from the amount receive in a refund. If you opt to get store credit, there will be no deduction from the amount you receive in store credit. Standard shipping and insurance fees are non-refundable.
*Click here to learn more about our return label*
Only item(s) purchased on DanessaMyricksBeauty.com will be accepted for a return. If your item(s) were purchased at an authorized retailer, please contact the retailer to arrange a return or exchange.
INELIGIBLE FOR RETURN
- E-Gift Cards
- Lock On Lash Glue
- Enlight Illuminators
- Metals
- Freedom Lashes
- Tools & Accessories
- Tradeshow Purchase(s)
- International Order(s)
- Courtesy Reshipment(s)
- Any order(s) outside 30 days of delivery
Return Form: Please click here to submit a return form for further evaluation. Once your return form is reviewed, we can then directly email you for the next steps.
At Danessa Myricks Beauty, we always strive to provide the highest level of support, our team thoroughly documents and examines all customer inquiries.
However, in cases of frequent returns, violation of our guidelines, or suspected abuse of our policies, our decision and discretion regarding return requests are final.
We value your satisfaction and appreciate your cooperation with these guidelines. If you have any questions or need assistance with your return, please contact our customer support team.
customerservice@danessamyricksbeauty.com
